Terms & Conditions
PRESS ON TERMS & CONDITIONS
1. Sizing and Fit
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Customer Responsibility: Customers are responsible for measuring their nails accurately. We offer sizing kits and guides to assist you.
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No Refunds for Incorrect Sizing: Because sets are made to order, we cannot offer refunds, exchanges, or replacements if the nails do not fit due to incorrect measuring.
2. Processing and Shipping
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Processing Time: All sets are handmade. Please allow 6 business days for your order to be created before it is shipped.
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Worldwide Shipping: We ship globally. Shipping costs and estimated delivery times are calculated at checkout.
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Customs and Duties: International customers are responsible for any customs fees, taxes, or import duties levied by their country. We are not responsible for delays caused by customs.
3. Order Changes and Cancellations
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Cancellations are only accepted within 24 hours of purchase. Once work has begun on your custom set, orders cannot be cancelled or changed.
4. Returns and Hygiene
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Hygiene Policy: Due to the nature of the product and for health/hygiene reasons, all sales are final. We do not accept returns or exchanges once the package has been opened or the nails have been worn.
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Damaged Goods: If your order arrives damaged during transit, please contact us within [48 hours] of delivery with photos of the packaging and product so we can assist you.
5. Liability
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Application/Removal: We provide instructions for safe application and removal. UYILO is not responsible for any damage to your natural nails caused by improper application, forceable removal, or misuse of nail glue.
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Lost Packages: Once a package is handed over to the postal carrier, we are no longer responsible for lost or stolen items. We recommend choosing a "Tracked" shipping method at checkout for peace of mind.
6. Color Disclaimer
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Please note that actual colors may vary slightly. This is due to the fact that every computer monitor or smartphone screen has a different capability to display colors and that everyone sees these colors differently.
IN PERSON APPOINTMENTS
1. Booking Fee
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A non-refundable Booking Fee of £10.00 is required to secure your appointment.
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This fee covers the reservation of your time slot. It will be deducted from your final total on the day of your service.
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Your appointment is not confirmed until the Booking Fee has been paid.
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2. Cancellation & Rescheduling
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We require at least 48 hours' notice for any cancellations or rescheduling.
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If you reschedule within the notice period, your Booking Fee can be transferred to your new date (one time only).
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If you cancel with less than the required notice, the Booking Fee is forfeited to cover the loss of the time slot.
3. Lateness Policy
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We offer a 15 minute grace period. If you arrive after this time, we may need to simplify your design or cancel the appointment to avoid overlapping with the next client.
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If the appointment must be cancelled due to lateness, the Booking Fee will not be refunded.
4. No-Show Policy
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If you fail to show up for your appointment without any communication ("No-Show"), your Booking Fee will be forfeited, and you may be required to pay 100% of the service cost before booking again.
5. Health & Safety
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Nail Health: We cannot perform services on nails with suspected fungus, open wounds, or severe infections. If we cannot proceed for these reasons, the Booking Fee remains non-refundable as the time slot was held.
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Allergies: Please notify us of any known allergies (e.g., HEMA, acrylic monomers, or oils) before the appointment.
6. Service Guarantee & Repairs
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Quality Guarantee: We offer a 10-day guarantee on our work. If you experience lifting or chipping (not caused by accidental damage) within this window, we will repair it for free.
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Accidental Damage: Repairs for nails broken due to "life" (e.g., gym accidents, using nails as tools) will be charged per nail.
7. Salon Environment
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No Guests: To maintain a clean and focused workspace, please do not bring extra guests, children, or pets to your appointment.
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Phone Use: Please minimize phone use while at the table to prevent dust or oils from contaminating the nail surface.